Booking Terms and Conditions
- Should you wish to cancel a course that you have booked, outside the cooling off period allowed of 14 days, your cancellation must be in writing. Email cancellation will be accepted. However, if you have paid a deposit only this becomes non-refundable outside the 14-day cooling off period.
- If you have booked a course and paid in full and wish to cancel or move your course start date after the 14-day cooling off period, this must be in writing by email before you are due to start the course. We can offer you another date once only and at the discretion of the centre manager. If a future date is not mutually acceptable, a refund may be given, apart from, the non-refundable deposit for the course that was booked. An administration fee of £35.00 will also be applied before the refund is paid.
- Registered qualification fees are payable in full after the 14-day cooling off period, if written cancellation by email, is not received by Silver Trowel Ltd at least 7 days before the course start date. This may be subject to the exception at term 2 depending on the circumstances of the cancellation.
Silver Trowel Ltd reserves the right to cancel a course at short notice, in circumstances beyond our control. A future date will be offered but if not mutually acceptable a refund may be given if the course has been paid in full, except for the non-refundable deposit for the course that was booked if the cooling off period has expired.