Booking Terms and Conditions

1. Course Bookings

Course enquiries can be made by email, post, telephone or via our website, although to book onto a course, subject to availability, you must submit a completed booking form. All bookings will be confirmed by email.

2. Payment

Our standard payment terms require:

Balance to be paid at least 14 days prior to the course start date or the full amount to be paid at the time of booking if within 14 days.

Payment can be made by credit/debit card or BACS.

Silver Trowel Ltd reserves the right to cancel your course booking should payment not be received by the required due date.

If payment issues arise, we urge you to contact us as soon as possible to discuss your options. You will not be able to attend the course if any fees remain unpaid by the start of the course.

3. Postponing your Course Booking

Should circumstances mean that you need to postpone your course the following charges will apply, dependent on the notice given:

• First postponement made more than 28 days prior to the course start date – no charge
• Additional postponements or first request to postpone made with 27 to 15 days’ notice given – 12.5% of the course fee
• Any transfer with 14 days or less notice – 25% of the course fee
• All transfers must be taken within a period of three months where possible or unless otherwise agreed.

4. Cancellations

 

Should circumstances mean that you must cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:

• More than 28 days prior to the course start date – no charge
• 27 to 15 days prior to the course start date – 50% of the course fee
• 14 days or less prior to the course start date – full fee

If you have previously postponed your course from an alternative date and now wish to cancel altogether there will be a 25% administration fee payable, further to the charges listed above.

Cancellation must be confirmed in writing by post or email and received by the due date.

5. Failure to Attend/Complete a Course

If you do not attend a course or fail to complete the course in full, the full course fee remains payable and non-refundable.

6. Late Arrivals/Missed Sessions/Conduct

If you arrive late for a course or are absent from any session, Silver Trowel Ltd reserve the right to mark you as failed. To conform with the requirements for regulated qualifications, attendance at all sessions is mandatory so it will be deemed that you have not met the assessment criteria if sessions are missed.

If your behaviour whilst attending a course is deemed as inappropriate, including threatening behaviour, bullying, racial or sexual harassment or generally disruptive to other delegates, you will be asked to leave the course.

In all such cases, whether a classroom-based course or distance learning, the full course fee remains payable.

7. Certification

Certificates are provided for successful completion of training/assessment as appropriate and are supplied only following full settlement of course fees.

8. Cancellation by Silver Trowel Ltd

Silver Trowel Ltd reserves the right to cancel a course at short notice, in circumstances beyond our control. A future date will be offered but if not mutually acceptable a refund may be given if the course has been paid in full, except for the non-refundable deposit for the course that was booked if the cooling off period has expired.

These Terms and Conditions were last updated on the 27 February 2025