Booking Terms and Conditions

1.Course Bookings

Course enquiries can be made via email, telephone, or through our website.

Bookings can be made by email or telephone. A booking form will be issued, which must be completed and

returned along with a 50% deposit to secure your place.

All bookings will be confirmed by email. Joining instructions will be issued upon receipt of full payment.

2. Payment

Our standard payment terms are as follows:

• A 50% deposit is required at the time of booking.

• Full payment is required if booking within 14 days of the course start date.

• The balance must be paid at least 14 days prior to the course start date.

Payment can be made by credit/debit card or BACS transfer.

Silver Trowel Ltd reserves the right to cancel your course booking if payment is not received by the due date.

If you experience any issues with payment, please contact us as soon as possible to discuss your options.

Please note: You will not be able to attend the course if any fees remain unpaid by the start date.

3. Postponing Your Course Booking

Should circumstances mean that you need to postpone your course, the following charges will apply, depending

on the notice given:

• First postponement made more than 28 days prior to the course start date – no charge

• Additional postponements or first request made with 27 to 15 days’ notice – 12.5% of the course fee

• Any transfer with 14 days or less notice – 25% of the course fee

• All transfers must be taken within three months, where possible, unless otherwise agreed.

4. Cancellations

If you need to cancel your course and are unable to transfer your booking to another date, the following charges

will apply:

• More than 28 days prior to the course start date – no charge

• 27 to 15 days prior to the course start date – 50% of the course fee

• 14 days or less prior to the course start date – full fee

If you have previously postponed your course and now wish to cancel, a 25% administration fee will be payable in

addition to the above charges.

Cancellations must be confirmed in writing by post or email and received by the due date.

5. Failure to Attend or Complete a Course

If you do not attend or fail to complete the course in full, the full course fee remains payable and is non-

refundable.

6. Late Arrivals, Missed Sessions, and Conduct

If you arrive late or miss any part of the course, Silver Trowel Ltd reserves the right to mark you as failed.

Attendance at all sessions is mandatory to meet the assessment criteria for regulated qualifications.

Inappropriate behaviour, including threatening conduct, bullying, harassment (racial, sexual, or otherwise), or

disruption to other delegates, will result in removal from the course.

In all such cases, the full course fee remains payable.

7. Certification

Certificates will be issued upon successful completion of training/assessment and only after full payment of course

fees has been received.

8. Cancellation by Silver Trowel Ltd

Silver Trowel Ltd reserves the right to cancel a course at short notice due to circumstances beyond our control. A

future date will be offered. If this is not mutually acceptable, a refund may be issued if the course has been paid in

full, excluding the non-refundable deposit (if the cooling-off period has expired).

These Terms and Conditions were last updated on the 11 July 2025